Privacy policy.

Effective Date: January 1, 2024

1. Introduction

Spa City Softwash (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you provide. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website (www.spacitysoftwash.com), request a service, or communicate with us through any channel.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, and email address

  • Service Details: Property type, requested services, appointment preferences

  • Payment Information: If payments are made online, they are securely processed by third-party platforms (we do not store payment card data)

  • Communications: Texts, emails, or other communications sent to or from us

  • Device & Usage Data: IP address, browser type, access times, and pages visited (via cookies or analytics tools)

3. How We Use Your Information

We use your information to:

  • Schedule and manage services

  • Communicate with you about your appointments

  • Send confirmations, reminders, and follow-ups (including via SMS and email)

  • Provide customer service and support

  • Improve our website and marketing

  • Request reviews or referrals after service

  • Send occasional updates, offers, or seasonal tips (opt-out anytime)

4. Text Messaging & Consent

By providing your mobile number through our website or during service requests, you consent to receive text messages from Spa City Softwash related to your service, reminders, or limited-time promotions. Message and data rates may apply. You can opt out of texts at any time by replying STOP.

5. Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third-party providers for specific business purposes, such as:

  • Jobber: For scheduling, client management, and invoices

  • OpenPhone: For secure business communication via phone/text

  • Payment processors: For billing services

  • Marketing tools: Like email platforms or Google Ads for remarketing (we do not share sensitive data)

All third-party vendors are required to maintain the confidentiality and security of your information.

6. Data Security

We take reasonable administrative and technical precautions to protect your information. However, no transmission over the internet or electronic storage is 100% secure.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request corrections to inaccurate data

  • Opt out of marketing communications at any time

  • Request deletion of your data (unless legally required to keep it)

To make any such requests, please contact us at spacitysoftwash@gmail.com

8. Cookies & Tracking

We may use cookies and third-party tools (like Google Analytics or Facebook Pixel) to better understand visitor behavior and improve user experience. You can control cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our business or legal requirements. The revised version will be posted on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 spacitysoftwash@gmail.com

📞 (518) 313-1613